Help Topics

• Cart is empty
• Product names getting cut off
• My pick up day changes when I don't want it to
• I changed my pick up day, but it didn't work
• Not receiving e-mails/want to stop receiving them

• Can't see whole Web page on my monitor
• Pages do not display all content or I receive errors displaying content
• Browser specifications
• Contact Tech Support

Cart is Empty

Are you logged in? To make sure, look in the top right corner of your screen. Does it say "Log In" and "Sign up?" If so, you'll need to click "Log In" to the right of this message and enter your Username and Password. You should then see "Hello" followed by your name at the top. During log in you will have the option to merge items you shopped as a guest to your account cart.

Product names getting cut off

Our website uses two different page formats for viewing product lists: "List" view or "Matrix" view. The Matrix view, which is the default view in certain sections of our website, offers larger pictures but product names can sometimes get cut off. To change to the List view, look for "Page Format" just above the product list and click on the left option. You can go back to the Matrix view any time by clicking the right option. To change your page format permanently, click on your name in the top right corner and select "Account Settings" then choose "Product Display Preferences.

My pick up day changes when I don't want it to

When you set up your account the very first time, you were asked to select the pick up day that works best for you. This became your "regular" or default pick up day. If you change it temporarily for one order, once the new deadline has passed, your pick up day will automatically revert back to your regular (default) choice. If you change your pick up day often, it's best to make sure it's correct each time you check out.

I changed my pick up day, but it didn't work

To permanently change your default pick up day go to "Account Settings" and click on "Pick up Information" to select a new day. Remember to click "Save Changes."

Not receiving e-mails/want to stop receiving them

You can change your e-mail preferences at any time.

1. Click on your name in the top right corner and select "Account Settings."
2. Click on "Communication preferences."
3. Check the boxes next to the types of e-mail communication you'd like to receive.

Can't see whole Web page on my monitor

The Coborn's.com website is designed to accommodate contemporary computer displays with a minimum 1280x960 screen resolution. If your settings are lower than this, you may not be able to see a whole page on your computer screen and be required to scroll to view the content that does not fit within the optimized width.

If your computer is set to use a resolution lower than 1280x960, we recommend you adjust your resolution to meet these minimum settings for best results. If you are on a Windows based computer, go to Control Panel – Display and adjust your resolution to the recommended setting or above that suits your needs.

If you are using a Mac, go into System Preferences, and choose Displays. Adjust the Resolution to 1280x960 or above as shown in the list of available sizes.

Pages do not display all content or I receive errors displaying content

If you are having trouble moving around our website, pages are loading very slowly, or the pages you see don't seem to show current information such as current offers, clearing your temporary internet files or browser’s cache may help. This should be done regularly, just to keep your computer running properly. This is for all websites, not just ours. Outdated cookies and cached files affect all browsers on all computers.

Microsoft now only supports the latest version of Internet Explorer available on computers running Microsoft Windows.

If your computer is running Windows 7, Windows 8.1, or Windows 10, and, your preferred browser is Internet Explorer, you should be using Internet Explorer 11.

1. Open Internet Explorer 11.
2. Look along the top edge for the menus File, Edit, View, Favorites, Tools, Help. If you do not see this menu bar, press F10 on your Keyboard and this will make the menu bar appear.
3. Click the Menu labeled Tools and from the list, choose Internet Options (at the bottom).
4. On the "General" tab, look for the section labeled "Browsing History". Look for the button labeled "Delete...". Click this button. A new Window will appear called Delete Browsing History.
5. There are many options here, but you only need to check the boxes for 2 of these. "Temporary Internet Files and Website Files" and "Cookies and Website Data". Check these 2 boxes and then at the bottom of the window, click the button marked Delete. This window will close automatically.
6. Depending on how many temporary Internet files your browser has collected, It may take a while for these to clear. When it has completed, you should see a bar along the bottom of the browser window that states “Internet Explorer has finished deleting the selected browsing history.
7. Browser manufacturers recommend closing & reopening your browser to complete the process. If this does not correct your issue, please contact Customer Relations for additional assistance.

1. Open Chrome.
2. In the address bar, type or paste chrome://settings/clearBrowserData
3. The Clear browsing data window will appear
4. Change the setting for "Obliterate the following items from:" to "The beginning of time."
5. The following items should be checked:
   • Browsing History
   • Cookies and other site and plugin data
   • Cached Images and files
   • Hosted app data
6. Click the clear browsing data button at the bottom of the window.
7. The window will disappear when this is complete.

1. Open Chrome.
2. Open Mozilla Firefox if it's not open already.
3. Type or paste the following into the address bar and press enter about:preferences#privacy
4. In the history section, click “clear your recent history” on the last line of that section.
5. A new window will appear. Click the arrow to display Details below.
6. Only the following items need to be checked/selected.
   • Cookies
   • Cache
   All other items can be deselected or left checked if you want.
7. Change the "Time range to clear to Everything."
8. Click on Clear Now button at the bottom of the window.

For best results, close all open Mozilla Firefox windows before attempting to log back into the website. If this does not correct your issue, please contact Customer Relations for additional assistance.

1. Open Safari.
2. Click the Safari Menu in the top left corner of your screen.
3. Click Clear History.
4. Change the dropdown to include all history.
5. Click the Clear History button.

1. Open Safari.
2. Click the Safari Menu in the top left corner of your screen.
3. Click Reset Safari.
4. Change the dropdown to include all history.
5. Click the Reset button.

Browser specifications

• Cookies must be enabled
• 128-bit or higher encryption
• Google Chrome v48 and newer

3^rd party Anti-virus and other toolbars can occasionally cause some issues on any website experience. If you experience any issues and you are not sure of the cause, you can try temporarily disabling the any add-ons in the browser to see if those programs could be causing the issue. If you find this does correct the issue, we recommend you contact that toolbar manufacturer's support to discover how to work around this issue.

• Microsoft Internet Explorer 11 and Microsoft Edge (on Windows 10)
• Firefox v44 and newer
• Google Chrome v48 and newer

• Safari 9.1 and newer
• Firefox 45.0.2 and newer
• Google Chrome 49 and newer

If you are using one of the browsers above, we recommend upgrading your browser software to one of the supported versions. Browser upgrades are generally available free of charge.