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Help Topics

Login > Main Menu > Top 10 FAQs


How does your service work?

We're a route-based grocery delivery system — sort of like the milkman. When you open an account and place your first grocery order, you select a weekly delivery time (which you can change anytime) from among the times a Neighborhood Service Representative is in your area. See Alcohol Delivery Policy.

We do not have a retail store or a catalog. At CobornsDelivers you shop, place your order and pay for your groceries online. We offer competitive prices, weekly specials, and even accept coupons!

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How do I pay for my order?

We accept two forms of payment: CobornsDelivers Direct Check™, our preferred method, is the Internet equivalent of writing a check. You pay for groceries by authorizing a secure transfer from your checking or savings account for the amount of your order. CobornsDelivers Direct Check™ works on the same secure technology that millions of consumers use every day for paying bills and handling direct deposit of paychecks. And CobornsDelivers Direct Check™ comes with the same financial protections as credit card accounts. We also accept credit cards (VISA, MasterCard, American Express and Discover), and bank debit or check cards. We do not accept paper checks or cash.

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Do you accept coupons?

CobornsDelivers gladly accepts manufacturers’ coupons, including those attached to products you’ve purchased, those you find in the newspaper, and most coupons printed or downloaded from the Internet. (See exceptions for Internet coupons.) We cannot accept competitors' store coupons or manufacturers' coupons that say "Redeemable at (store name)." We do not match other stores' prices.

Your coupon must match the product you are applying it to (i.e. brand, pkg. size, flavor, etc.) as listed on the coupon. All coupons must be applied to your cart during the checkout process and given to your Neighborhood Service Representative for proper credit. How to apply coupons

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What are your order fees?

Delivery & Pick Up Fees:
Orders of $50 or more
Next-day Delivery:
$5.99 - $6.99
Same-day Delivery:
$10.99 - $11.99
Orders of $49.99 or less
Next-day Delivery:
$10.99 - $11.99
Same-day Delivery:
$15.99 - $16.99
Pick up order*
FREE with $25 order
Phone Order Fee:
Orders of $100 or more
No addional fee
Orders of $99.99 or less
Addional $5
Alcohol restocking fee**

* Grocery pick-up is available at our New Hope SuperStore only. Log in to see details on your Delivery Options page.

** If an adult with valid ID is not present at delivery to sign for alcohol, it will be removed from your order, and you will be credited the purchase price and charged a $10 restocking fee.



What is the deadline for placing an order?

Our order deadline is 11 p.m. for next-day delivery; 10 a.m. for same-day delivery (where available).

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Do I have to be home for delivery?

You do not need to be home for delivery unless you have alcohol items in your order. (See alcohol delivery policies) Our insulated green totes and careful packing techniques utilize dry ice and ice packs to keep fresh foods fresh and frozen foods frozen. We recommend you unpack your groceries as soon as possible, particularly in extreme temperatures.

We can leave groceries in a secure area of your choosing (your garage, at your back door or wherever you'd like) — just let us know in your special delivery instructions. You can talk to your Neighborhood Service Rep in person, or click "My Account" on the main navigation bar to edit your delivery information — tell us where to leave your groceries if you're not home and note any special delivery instructions. Be as specific as you can, and feel free to change these anytime. Your Service Rep will check for changes with each order.

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How do I make changes to an order after I've placed it?

Let's say you already placed your grocery order for tomorrow when you suddenly remember, "Oops, I forgot toothpaste!" Just log on to before your ordering deadline and place another order — just be sure to schedule it for the same delivery day! Your second order will be merged with your initial order, and you will not be charged an additional delivery fee.

You can also call Customer Relations at (763) 971-4900 to have items changed or removed from your order, as long as you do so before the ordering deadline.

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How do I change my regular delivery day?

You can select a new delivery day with each order, or change it permanently in your account information.

Temporarily Change Delivery Day
If you don't want the same delivery day and time each week, or want to order more or less often than once a week, simply select a new delivery day each time you order. Click on Delivery/Pickup (next to the yellow truck above our green menu bar) and choose from the options available.

Permanently Change Delivery Day
To permanently switch your regular delivery day, go to "My Account" and click on "Delivery Information" and "Change Delivery Day and Time." Be sure to click "Save Changes." If you'd like us to change it for you, call Customer Relations at (763) 971-4900.

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How often do I have to order?

There is no minimum or maximum requirement. Our regular customers say that it's easy to get into a weekly ordering habit because of the time it saves, but you can order as infrequently or as often as you like — even twice a week if needed. Schedule extra deliveries or change your delivery day using our Delivery/Pickup feature.

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How can I make a request for you to carry a particular product?

We're regularly adding new products to our selection, and we love to get input from our customers. But first, please check to see if we already have what you're looking for. (A recent survey found that we're getting lots of requests for items we already carry!) To check, type the product name (Bisquick, Fig Newtons, Cheerios, etc.) in the Search box.

If you still can't find the item, click the "Help" button on the green toolbar and send us a message using the New Product Request form provided. Our product team periodically tallies these requests. Many factors determine which products we'll add, but we guarantee that each request has an impact!

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